Emerge Help Desk Q & A: The AV Cloud

Emerge Lead Audio Visual and Service Technician, Ryan Leslie, reviews some of his most frequently received AV Cloud related questions from Emerge customers.

Q: Which devices (Apple or Android) are better for viewing and tracking the “cloud” based camera application?

A: Either. Both the Apple and Android devices have access to the camera application which has the same functionality. Ultimately this is good news for all users, as they will have access regardless of what device they currently own.

Q: What happens if I forget or lose my log-in credentials to the camera application?

A: Any issues, including credential information, are all supported by the Emerge Help Desk. If a user experiences any types of issues, they can simply contact the Emerge Help Desk, and someone will work with the user to get the issue resolved in a timely manner.

Q: What if I am unable to configure the settings to connect to the camera system?

A: An Emerge Engineer or Technician will work with the user to get all settings configured and camera images aimed correctly before handing the application over to the end user.

Q: Can I have multiple accounts for different users?

A: Yes. Users can add several additional accounts with separate log-in credentials, which are called guest accounts. Adding guest accounts allows for the administrator to give viewing access to several other users. When adding guest accounts, the administrator can set the rights of each account which can give each user different types of access when viewing the cameras (i.e. one user may have the same rights as the administrator such as being able to move the camera image as well as adjust settings. However, other users may only be allowed by the administrator to view the image on the camera without being able to adjust any settings.

Q: Am I able to make any changes to the account or settings after the application is configured?

A: Yes. If there are any changes that a user, who has administrator rights, would like to make to their settings, they will have access to those at all times. In the event that an administrator, would like to make changes, but is unaware of how to do so, then the user will be able to contact the Emerge Help Desk and receive assistance.