Emerge ranked on Inc. Magazine 500|5000 list

Emerge Managed Solutions and Technologies have ranked #1849 and #3207  on the 2013 Inc. 500|5000 with Three-Year Sales Growth of 207% and 101%.

Managing Partner Jesse Kegley stated the feelings of everyone in the Emerge family. “Emerge is honored to be recognized as one of the fastest growing companies in Inc. Magazine. Our mission is to be a trusted advisor and invest in long term relationships with our clients. As we stay true to this, we anticipate continued growth. We would like to thank our exceptional employees, clients and partners.”

The list represents the most comprehensive look at the most important segment of the economy—America’s independent entrepreneurs.

"Now, more than ever, we depend on Inc. 500/5000 companies to spur innovation, provide jobs, and drive the economy forward.  Growth companies, not large corporations, are where the action is,” says Inc. Editor Eric Schurenberg.

Complete results of the Inc. 5000, including company profiles and an interactive database that can be sorted by industry, region, and other criteria, can be found at www.inc.com/5000.

Lunch & Learn with Cisco and Emerge

What's new in version 9.x of Cisco Unified Communications?

Join Emerge and Cisco at the 21C Museum and Hotel for an afternoon Lunch & Learn.

Experts from both Emerge and Cisco will be leading the discussion to enable you to leverage next generation Collaboration Experiences with Cisco Unified Communications Manager 9.1 or higher.

What?
Learn about Next Generation Collaboration Experience. Video, BYOD, B2B Mobility IM/Presence and Customer Collaboration. All while enjoying a lunch catered from the renowned Metropole Resturant.



Where?
21C Museum and Hotel
Located in the old 1924 landmark Metropole hotel, next the the Contemporary Art Center and across the street from th Aronoff Cnter for the Arts. The 21C hosts rotating exhibits and installations and has been voted among the top 10 hotels in the world by Condé Nast.

When?
Setember 4th at 12am
We plan to begin lunch from the Metropole resturant at 12:00 along with the presentations. Make sure to schedule time to walk through the galleries while you are there!

Space is limited for this unique venue, please register today!

Exceptional Service Levels!

NOC Manager Josh Lillard (before)

Emerge NOC manager Josh Lillard loves to reward his team for a job well done. And Josh gets this privilege quite often with his outstanding team at Emerge. On Monday August 4th, Josh rewarded an exceptional 98.03% SLA (Service Level Agreement) for his NOC engineers. Throughout the day, they were able to shave Josh's beard (however they saw fit), enjoy lunch together and smash a pie in Josh's face.

Q&A

What is SLA?  SLA stands for Service Level Agreement.  This is our agreement with our managed service customers for our responsiveness to their requests (service tickets).

Why is SLA important?  SLA is important to ensure we are providing customers with the best experience possible.  All or our customers have SLA criteria outlined in their contracts with Emerge and we manage our priorities around our customers SLA’s.

What was the goal?  Our internal SLA goal is 95%.

Half beard courtesy of Duane Tackett

How was this different from past goals?  In July we hit our highest SLA % ever, with an outstanding 98.03%.  Below is a chart that shows where we have been for all of 2013.

2013
Jan	95.08%
Feb	95.08%
Mar	95.07%
Apr	95.62%
May	95.73%
Jun	95.16%

NOC engineer Sarah Knapp

Have you done anything like this in the past with your team?  Everyone enjoys a fun atmosphere and I try to create that for my team here at Emerge.  In July I took them all to my gun club and let them each shoot 50 clay pigeons & had a fantastic lunch.  I think it was a great team building event & it allowed for my team to blow off some steam (literally).  This was just to thank them for the awesome job they do on a daily basis.  In the past I have ran contests with cash rewards & coupons for leaving 2 hours early etc. 

How many team members contributed to this success?  Our SLA is effected by all of our engineers.  So 18 people helped contribute to the success that we have seen with our SLA obtainment.

After the pie...

Is there a customer experience you are most proud of?  I’m very proud of my team, they do a fantastic job but that’s the norm here at Emerge.  So I would have to say that when a customer goes out of their way to deliver positive feedback on my team members is what I’m the most proud of.  Everyone knows that any negative experience is quickly brought up and discussed, but it really takes a positive experience for someone to go out of their way and provide that feedback & this is when you know that you’re doing something correctly.